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Order Information - Am I able to change my shipping address once an order has been placed?

Should you wish to alter your order once it has been submitted via our website, please feel free to contact us immediately. Kindly bear in mind that orders from 64K Cellssensé are fulfilled in a timely manner and may have already shipped.
Order Information - What is the average time taken to ship an order?

Once our team have carefully processed your order, we ship it according to your instructions. If sent via standard shipping, it will take approximately 2-4 business days depending on the destination. For delivery to remote areas, kindly bear in mind that shipping times may be longer.
Order Information - How can I alter an order that has just been placed?

Should you wish to alter your order once it has been submitted via our website, please feel free to contact us immediately. Kindly bear in mind that orders from 64K Cellssensé are fulfilled in a timely manner and may have already shipped.
Order Information - What should I do if there is an error with my received order, or if I receive the wrong products?

Please accept our apologies for any inconvenience caused by an incorrect order. We invite you to read our Return Policy for further details on how to rectify your order. If you have further questions, feel free to contact us directly.
Order Information - Am I able to cancel my order?

Should you wish to alter your order once it has been submitted via our website, please feel free to contact us immediately. Kindly bear in mind that orders from 64K Cellssensé are fulfilled in a timely manner and may have already shipped.
Payment - What payment methods are accepted by 64K Cellssensé?

64K Cellssensé accepts payments using credit card, PayPal, Google Pay, Apple Pay, WeChat Pay, Alipay or Klarna. We accept the following credit cards: Visa, MasterCard, American Express, Discover, Diners and China Union Pay. 64K Cellssensé does not, at present, accept the following methods of payment: CODs, personal checks, money orders, gift cards, or gift certificates. Please note that for client security, billing names and addresses must match that of the credit card used for payment. 64K Cellssensé reserves the right to cancel any order that does not match these safety criteria.
Payment - How should I proceed if my payment is declined?

If your online payment has been declined, 64K Cellssensé recommends that you contact your bank directly. For any other questions, please do not hesitate to contact us.
Payment - Why has my credit card payment has been rejected?

There are several reasons why your credit card payment may have been declined. However, these are the most common: You are trying to ship to an address outside of United States. 64K Cellssensé unfortunately does not ship internationally at this time. We apologize for any inconvenience this might cause. You have entered an incorrect address, incorrect postcode, or an address that is not directly associated with the credit card you are trying to use. You may have misspelled your address, or put your address information on the incorrect line. Please ensure you have checked your billing information in full to check it is 100% accurate. You have entered your credit card information incorrectly. Please be sure to double check the information and ensure it has been entered accurately. The limit on your card has been exceeded due to other purchases previously completed. Please contact your credit card provider or bank to extend the limit should this be the case.
Payment - How can I be assured that my credit card and personal data is secure?

64K Cellssensé is committed to protecting your personal data, and keeping it safe and secure is of the utmost importance to us. 64K Cellssensé takes steps to ensure that your personal data is protected against unauthorized or unlawful processing as well as against accidental loss, damage, destruction, or disclosure, and we limit access to your personal data to persons who reasonably require access to it, either to provide products or services to you. To find out more about 64K Cellssensé's data processing activities and security measures, please consult 64K Cellssensé's Privacy Policy. Should you have any questions regarding 64K Cellssensé's Privacy Policy or privacy matters in general, please do not hesitate to contact us using the Contact Us page of our website, where our Client Service team will be happy to assist you further.
Returns - Is it possible for items purchased online to be returned in store?

Clients are advised that purchases made via 64k cellssensé.com cannot be returned or exchanged in store. Should you require further information on returns, please contact us and speak to a Client Services advisor for further advice.
Returns - What is the procedure for returning or exchanging 64K Cellssensé products?

If you are not completely satisfied with your 64k cellssensé.com purchase, you may return within 30 days of purchase. Only items purchased on the 64K Cellssensé website (USA) with valid accompanying order information may be accepted for return. Please note that if you have redeemed a gift with purchase, you are obligated to return the gift along with your qualifying items otherwise your return will not be accepted. REFUNDS & EXCHANGES: 1. Fill out the return form and attach the prepaid mailing label to the outside of your package. Make sure samples and promotional items are included. 2. Your return package can be given to your Post Office, a UPS Drop Box or UPS driver. USE ANOTHER SHIPPING METHOD: Simply complete the return form included with your shipment. Repack the item(s) in the original packaging and enclose the completed form. Mail the package using the label provided by customer service. Packages must be returned using an insured method. We regret that we are unable to accept C.O.D deliveries. Please allow 7-10 business days for your return order to arrive at our warehouse, undergo processing and a refund to be issued. For additional information on returns, please visit our FAQ or contact us to speak to a Client Services advisor.
How can I contact 64K Cellssensé should I have further enquiries or I am unable to find the answer I am looking for?

Should you find yourself with any questions or queries left unanswered by our FAQs, please do not hesitate to get in touch with a 64K Cellssensé Client Services advisor via the Client Services section of the 64K Cellssensé website.
What should I do if I my password is misplaced or forgotten?

Should you forget your password, simply click on the "My Account" icon located in the menu at the top of the website. From here, you will be able to click on the "Forgot your password?" link. An email will be sent to your registered email address with a link via which you can securely reset your password.
How do I change an address saved in my 64K Cellssensé account?

You are able to modify the personal information on your 64K Cellssensé account by clicking on the " My 64K Cellssensé Account" icon, which is located in the menu at the top of the website, followed by the " Sign In" icon. Once securely logged in with your email address and password, click on “Address Book”, where information can be changed, updated, or deleted.
How does 64K Cellssensé safeguard my personal information?

64K Cellssensé is committed to protecting the personal data we collect, and keeping your personal data secure is of the utmost importance to us. 64K Cellssensé takes all necessary steps in ensuring your personal data is protected against unauthorized or unlawful processing, as well as against accidental loss, damage or destruction or disclosure. Furthermore, 64K Cellssensé limits access to your personal data to persons who reasonably need access to it, and who can provide products or services to you. To find out more about 64K Cellssensé's data processing activities and security measures, please consult 64K Cellssensé's Privacy Policy. If you have any questions about 64K Cellssensé's Privacy Policy or privacy matters generally, please contact us using the Contact us page of our website where our Client Services team will be happy to assist you.